FAQS
What is your Returns Policy?
We offer an Exchange or Gift Card on Sale styles and an Exchange, Gift Card or Refund on Full price styles purchased online or in store and returned to either our Online Warehouse or Retail Store within 30 days of receiving. To view our full returns policy, please:
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How do I return?
Our 3 step Return Process can be located via our Return Policy page. If you do not wish to purchase a Return Label online under Step 2, you are also welcome to purchase one directly at the post office.
You can access the Return Portal to log your return and purchase your Return Label via our Return Policy page.
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Does Lorna Jane pay for the Return Shipping?
All returns are at the cost of the customer. However, on exchanges, Lorna Jane will cover the cost to ship the exchanged style to you. If you have a concern with your product please reach out to our Customer Care team via Live Chat for support prior to returning. Lorna Jane does not take any responsibility for returns lost in transit so please use a trackable postage service.
All returns are at the cost of the customer. However, on exchanges, Lorna Jane will cover the cost to ship the exchanged style to you. If you have a concern with your product please reach out to our Customer Care team via Live Chat for support prior to returning. Lorna Jane does not take any responsibility for returns lost in transit so please use a trackable postage service.
All returns are at the cost of the customer. However, on exchanges, Lorna Jane will cover the cost to ship the exchanged style to you. If you have a concern with your product please reach out to our Customer Care team via Live Chat for support prior to returning. Lorna Jane does not take any responsibility for returns lost in transit so please use a trackable postage service.
All returns are at the cost of the customer. However, on exchanges, Lorna Jane will cover the cost to ship the exchanged style to you. If you have a concern with your product please reach out to our Customer Care team via Live Chat for support prior to returning. Lorna Jane does not take any responsibility for returns lost in transit so please use a trackable postage service.
FAQS
What is the Return Policy?
Full Price & Full Price on promotion: If you decide to change your mind, we offer an Exchange, Gift Card (3-year expiry) or Refund on all purchases of Full Price styles, returned to either our Online Warehouse or Retail Store within 30 days of receiving.
Sale: If you decide to change your mind, we offer an Exchange or Gift Card (3-year expiry) on all purchases of Sale styles, returned to either Online Warehouse or Retail Store within 30 days of receiving.
Final Sale: No change of mind Exchanges or Refunds on item(s) marked with a Final Sale tag. If an item is faulty you may be entitled to a credit, replacement, or refund. If you believe there is a fault with the item you have received, please reach out to Customer Care via Live Chat.
Please see our Return Policy Page for more information.
Full Price & Full Price on promotion: If you decide to change your mind, we offer an Exchange, Gift Card (1-year expiry) or Refund on all purchases of Full Price styles, returned to either our Online Warehouse or Retail Store within 30 days of receiving.
Sale: If you decide to change your mind, we offer an Exchange or Gift Card (1-year expiry) on all purchases of Sale styles, returned to either Online Warehouse or Retail Store within 30 days of receiving.
Final Sale: No change of mind Exchanges or Refunds on item(s) marked with a Final Sale. tag. If an item is faulty you may be entitled to a credit, replacement, or refund. If you believe there is a fault with the item you have received, please reach out to Customer Care via Live Chat.
Please see our Return Policy Page for more information.
If you decide to change your mind, we offer an Exchange, Gift Card (1-year expiry) or Refund on all purchases of Full Price styles, returned to our Online Warehouse within 30 days of receiving.
Final Sale: No change of mind Exchanges or Refunds on item(s) marked with a Final Sale tag. If an item is faulty you may be entitled to a credit, replacement, or refund. If you believe there is a fault with the item you have received, please reach out to Customer Care via Live Chat.
Please see our Return Policy Page for more information.
Full Price & Full Price on promotion: If you decide to change your mind, we offer a Refund on all purchases of Full Price styles, returned to our Online Warehouse within 30 days of receiving.
Final Sale: No change of mind Exchanges or Refunds on item(s) marked with a Final Sale tag. If an item is faulty you may be entitled to a credit, replacement, or refund. If you believe there is a fault with the item you have received, please reach out to Customer Care via Live Chat. Final Sale: No change of mind Exchanges or Refunds on item(s) marked with a Final Sale tag. If an item is faulty you may be entitled to a credit, replacement, or refund. If you believe there is a fault with the item you have received, please reach out to Customer Care via Live Chat.
Please see our Return Policy Page for more information.
Returns & Exchanges
How do I return or exchange?
Our 3 step Return Process can be located via our Return Policy page. If you do not wish to purchase a Return Label online under Step 2, you are also welcome to purchase one directly at the post office. If you do not have a printer you can hand write the information from the Return Form on a piece of paper to include in your parcel.
You can log your Return via our Return Portal located on our Return Policy Page.
Please download the Return Form located via the Return Policy page. You will need to purchase a Return Label at your local post shop to put on the outside of your parcel. If you do not have a printer you can hand write the information from the Return Form on a piece of paper to include in your parcel.
You can log your Return via our Return Portal located on our Return Policy Page.
Returns & Exchanges
Can I return 2 separate orders in the same parcel?
You absolutely can! Please ensure you have filled out the Return Form to include in your return parcel with all order numbers and return details.
A return for each order will need to be logged separately which will generate two separate returns. Due to this the returns will need to be posted back in separate parcels.
You absolutely can! Please ensure you have filled out the Return Form to include in your return parcel with all order numbers and return details.
A return for each order will need to be logged separately which will generate two separate returns. Due to this the returns will need to be posted back in separate parcels.
Can I return an item purchased through an external stockist?
Lorna Jane products purchased through external stockists, are in accordance with the individual stockist’s purchase policy and, as such, purchased products must be returned to their original place of purchase.
Can I return online order orders in store?
Yes, you can return online orders in line with the Return Policy.
Returns & Exchanges
Can I return an in-store purchase online?
Yes, you can return in store purchases online in line with the Return Policy.
Returns & Exchanges
I don’t have a printer to print the return form.
If you do not have a printer you can hand write the information from the Return Form on a piece of paper to include in your parcel.
Does Lorna Jane pay for the Return Shipping?
There will be a small cost to cover the service to have the return posted back to us. However, if you choose to exchange, Lorna Jane will cover the cost of the service to have the exchanged style posted back to you. Lorna Jane does not take any responsibility for returns lost in transit so please use a trackable postage service.
I am outside of the Return Policy.
We recommend connecting with our Customer Care team for support.
Can I return without a receipt?
A receipt or proof of purchase is required for all returns.
What is the return address?
The return address will display on the Return Form which can be downloaded under Step 1 of the Return Process on the Return Policy Page.
Returns & Exchanges
I have removed the tags, can I still return?
It is important that product tags remain attached and in original condition.
I have a faulty product.
If you believe there is a fault with the item you have received, please reach out to Customer Care via Live Chat.